Accounts Receivable Specialist

Position Overview    We’re looking for an Accounts Receivable Specialist to join our team.  The Accounts Receivable Specialist is responsible for reporting and resolving open receivables, customer set ups, applying cash, providing credit reports, and compiling various reports.      This is a full-time, hybrid position based at our Montréal office and will require a local candidate for three days on-site working each week   Responsibilities: Collections & Accounts Receivable Proactively contact customers regarding past-due balances in accordance with company policies. Manage assigned portfolio of accounts to ensure timely collection of outstanding receivables. Monitor aging reports and drive actions to reduce overdue balances and improve Days Sales Outstanding (DSO). Prepare and distribute customer statements. Reconcile customer accounts and resolve discrepancies. Dispute & Deduction Management Investigate customer deductions and chargebacks for validity and accuracy. Maintain and update the dispute management system throughout the investigation process. Obtain internal approvals and coordinate resolution of disputes. Follow up with customers regarding unauthorized or unsupported deductions. Reconcile, monitor, and clear deductions in a timely manner. Credit Risk & Account Management Assess and monitor customer credit risk and recommend appropriate credit limits. Support new customer account setup, including credit reviews and documentation. Monitor blocked orders and coordinate credit holds or releases as needed. Billing & Operational Support Process daily customer billings and ensure invoice accuracy. Utilize customer web portals to upload invoices, manage disputes, and track invoice status. Monitor and respond to the AR group mailbox. Collaboration & Continuous Improvement Partner with Sales and Customer Service to resolve collection issues and improve customer relationships. Drive actions to achieve financial targets such as DSO and aging metrics. Identify and support process improvement initiatives within the AR function.   Preferred Qualifications & Skills: Associate’s degree or higher in Accounting, Finance, or related discipline. 3–5 years of AR, credit, and collections experience, preferably within CPG or manufacturing. Experience managing large retail accounts Strong working knowledge of ERP systems (D365, SAP, JDE E1, AS400). Advanced Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, formulas). Strong analytical, organizational, and problem-solving skills. Excellent written and verbal communication skills. Ability to prioritize workload and meet deadlines in a fast-paced environment. Experience identifying and implementing process improvements.