Box Office Manager

Supervise and evaluate box office staff, ensuring adherence to operational standards and customer service expectations. Resolve escalated event or patron issues requiring policy interpretation or financial decision‑making. Coordinate daily scheduling, staffing coverage, and workflow distribution across sales and event shifts. Manage event setup and box office readiness, including seating manifests and system configuration. Identify and recommend operational improvements to streamline processes and enhance patron experience. Oversee day-to-day and night-of operations of the physical box office. Supervises 3 full time staff, 14 ancillary positions, and 10 student staff. Monitors all staff and point of sale systems and equipment for PCI compliance. Lift up to 20 pounds, related to box office equipment required at venues outside of Centennial Hall. Direct liaison with ticketing platform to advocate for best possible usage of the system. Ability to attend events both on- and off-campus. Occasional evening/weekend hours required. Knowledge, Skills, and Abilities (KSAs): Advanced knowledge of ticketing platforms, cash handling procedures, and PCI compliance standards. Strong understanding of management practices, university policies, academic performances, and industry standards. Knowledge of best practices and emerging trends among university presenters and performing arts organizations.