Conference Services Manager - Full time
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Experience elevated luxury at Maui's most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.About the role
The Conference Services Manager serves as the primary liaison for group clients following contract turnover and is responsible for planning and executing meetings, incentive programs, and special events. This role partners closely with Sales and operational teams to ensure seamless program delivery, protect revenue, and deliver exceptional guest experiences.
This position reports to the Director of Conference Services.
What you will do
Lead planning and execution of group programs from contract turnover through departure
Serve as the primary contact for meeting planners and group clients throughout the planning process
Coordinate program requirements across Sales, Banquets, Culinary, Rooms, Finance, AV, and Resort Operations
Prepare and manage Banquet Event Orders (BEOs), event details, and operational timelines
Facilitate pre-conference and resume meetings to align departments and ensure successful execution
Support billing review and financial accuracy in partnership with Finance
Anticipate challenges and proactively communicate solutions to deliver a seamless experience
Build strong client relationships to support satisfaction and repeat business
Maintain Four Seasons service standards and identify opportunities to improve efficiency and execution
What you bring
2+ years of Conference Services, Catering, Events, Hotel Operations, or related hospitality experience preferred
Luxury hospitality experience preferred
Strong organizational, communication, and relationship-building skills
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and problem-solving abilities
Working knowledge of Delphi, Opera, Microsoft Office, and related systems preferred
Flexibility to work evenings, weekends, and holidays based on business needs
What we offer
• Competitive salary & wages
• Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
• Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
• Excellent Training and Development opportunities
• Learning & Development Subsidy
• Many career opportunities within the hotel and to other Four Seasons
• Employee Travel Program
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meal and Paid Meal Break
• Salary Range: $89,000 - $98,000
Schedule & Hours
• Full time
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.
Be part of a cohesive team with opportunities to build a successful career with global potential.
Learn more about what it is like to work at Four Seasons – visit us:
fourseasons.com/careers