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Specialist HR Service Agent with German
Timișoara, TM, ROPosted 1 months ago
hybrid
Job Description
Key Responsibilities of the function
Processing of HR orders including final clarification of customer concern in HR processes; if required, general advice to customers on individual personnel measures, HR data maintenance and quality assurance, advice to customers on HR processes and regulations.
- Promptly and conclusively handling HR orders in standard processes, in German language in accordance with the guidelines, with high accuracy and within defined timelines
- Documents and processes requests in HR management systems used (PEGA, SAP HR and other relevant tools)
- Prepares and maintains standard contracts, and other HR-related documents in accordance with system requirements
- Clarifying customer inquiries in the assigned subject area with system support, communicating with customers via standardized and approved channels
- Monitors and tracks deadlines, supports data quality checks relevant for salary payment and payroll cycles
- Ensures order completion and compliance with the deadlines, including data checking
- Prepares and processes contracts and related HR documents
- Resolves process disruptions, initiating and tracking escalations measures
- Provides clear, professional, and empathetic communication aligned with service standards
- Handles service quality complaints, tracks issues, and escalates according to defined escalation paths
- Identifies process deviations or difficulties, process improvements and provide solutions and follows the escalation procedure to supervisor
- Proposes and documents updates to work instructions where required.
- Cooperates closely with other HR teams and interfaces
- Reports on IT incidents and contributes to root cause analysis and solution implementation
- Assists other teams based on operational needs
- Be involved in HR Projects and actively participates in the continuous optimization, harmonization and standardization of HR processes
Experience and Skills required
- Bachelor’s degree completed or in progress
- HR-related background is considered an advantage
- Familiarity with HR information systems (e.g. SAP HR, ticketing tools) is a plus
- Good working knowledge of MS Office applications
- German: fluent (spoken and written)
- English: fluency at conversational level desired
- Strong customer service orientation and interpersonal skills
- Experience in customer interaction (phone, written, or face-to-face) is a plus
- Active listening skills and ability to communicate clearly and professionally
- High attention to detail and commitment to data accuracy
- Ability to work mostly independently within defined processes
- Team player with a proactive mindset and willingness to learn
- Demonstrates empathy and professionalism in all customer interactions