Mokara | Valet Attendant

  Overview:  To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.     Responsibilities:  Valet and retrieve vehicles for guests Assist, retrieve and load luggage for guests Utilize bell carts effectively and with caution Use friendly and appropriate expressions when engaging guests Be fully acquainted with the different points of interest Ensure that the public areas, bell closet are maintained, clean and tidy Follow-up with guest complaints to ensure that any problems are resolved Direct guests to the Front Desk or meeting rooms Call taxis and/or shuttle for guests as needed Notify the Front Desk and Guest Services of VIP arrivals whenever possible Engage in conversation with as many guests as possible Attend all designated staff meetings and training sessions Complete all tasks assigned by manager Aid guests in locating other areas of the hotel (walk them to destination if possible) Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications    Qualifications:  Must be 21 years of age Must have no more than 1 motor vehicle violation in the last recent 2 years Must have a valid TX Driver License Must be able to lift 50 lbs, push/pull 150 lbs Excellent customer service skills Must have strong communication, presentation, training and organizational skills Maintain a professional business appearance, attitude and performance Must be able to work a flexible schedule including weekends and holidays Candidates must be able to speak fluent English