Job Description
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
• To maintain 24/7 cover for the System Support Contracts in the region of responsibility.
• Execution of Service Projects and Annual Maintenance Contracts.
• To offer technical support on Systems, PCI, and IT solutions to customers both external and internal.
• To assist with System and PCI fault finding, tests, and minor repairs.
• To be available for service projects like upgrades, migrations, and implementation of EXA packages.
• To schedule and execute System and PCI service notes, information, and memos.
• To be familiarized with all available Service Sales items and Service tools.
• To assist with System training when requested, and to ensure full conversancy with the latest versions of the Distributed Control Systems.
• Monthly reporting to the Senior Manager: TSD.
• To assist the Sales Team with the production of technically and commercially acceptable proposals, tender documents, and bid submissions by checking and agreeing on key elements affecting engineering execution.
• Train Engineering colleagues to an acceptable standard within personal areas of expertise when required.
• Carry out, any tasks as deemed necessary by the Senior Manager: TSD and respond positively to any other reasonable request about the job.
• Liaise with clients and other third parties to gather the required information.
• Build relationships and rapport with key client contacts.
• Ensure compliance in service administration procedures and instructions, as specified in the quality management system (QMS).
• Contribute to the well-being of the company by maintaining positive working relations with colleagues and members of support structures.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
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