Computer Support Specialist II
Job Description
The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.
Join the Ole Miss Family — Build Your Legacy Here!
Department:
Academic Computing
Job Summary:
Performs technical troubleshooting by leveraging documented procedures and ensuring a high level of customer service in order to support the business and academic mission of the institution through technology.Job Description:
- Identifies, troubleshoots, resolves, and/or escalates routine and first level technical problems for various products and services.
- Receives and responds to inquiries and provides technical information through various communication mediums according to established policies and procedures.
- Using the ticketing system, log details of work performed, and resolution procedures, after intervention.
- Assist with training student staff.
Job Responsibilities:
This position provides technical support for computing, networking and telecommunication problems experienced by faculty, staff and students. The incumbent assists with inquiries regarding equipment problems, software packages, operating systems, networking applications and refers inquiries to the proper technical support group.
Substitution Statement: An equivalent combination of related experience and education may be considered for this role. Substitutions of the required experience or education will be assessed on a 1:1 substitution basis.
Education Qualifications:
High School (Required)Experience:
Relevant experience | 2 Years | RequiredCompensation:
$20.50 - $30.76Interview Requirement:
Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.
EEO Statement:
The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ethnicity, citizenship, age, disability, military status, protected veteran status, genetic information, or any other legally protected status.
Background Check Statement:
The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.