205 - Conversion Services - Conversion Specialist I

What we need… COCC is seeking a Conversion Representative to support financial institution conversions to the COCC INSIGHT platform, serving as a trusted application and process expert throughout the transition. This role works closely with banking systems, databases, vendor interfaces, and client data to ensure accurate, successful conversions. You’ll support a mission‑driven product suite that enables financial institutions to operate efficiently and securely, while collaborating with a knowledgeable, service‑oriented conversion team. This is a great opportunity to deepen your banking operations expertise, build strong client relationships, and play a critical role in high‑impact client implementations. What’s in it for you… COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including: Hybrid schedules and ample paid time off allowing you work/life balance and flexibility Customized training and onboarding to support you in your first year at COCC Robust employee development programs aligned with career pathing objectives Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets  Generous PTO offerings, benefits and competitive compensation On-site fitness centers, wellness incentives, and lifestyle spending accounts Tuition Reimbursement One-on-one career coaching DEIB initiatives championing inclusion and encouraging you to bring your whole self to work Financial planning assistance with certified professionals Peer recognition programs   What you’ll do… Coordinates all aspects of client conversions targeting satisfaction of Mission Excellence goals: Uses the conversion guide and standardized templates to complete the following Deposit related tasks Performs analysis of existing system for conversion to the COCC INSIGHT system Interviews client regarding existing Deposit product usage and functionality  Implements outside vendor interfaces required. Testing all of conversion related data, transactions, products, and reports Following established procedures, creates System Options, Branch Operations and product information in database Completes batch set up requirements using standard conversion templates. Works with conversion analyst on data specification requirements Coordinates specification questions between client and conversion analyst Documents all client communications regarding decisions made to data spThansk ecifications and product validations. Translates and explain technical information, concepts and requirements in user friendly language Update and document processes and procedural changes to interfaces with third party vendors for clients   What you’ll bring… Bachelor’s degree or equivalent work experience Minimum of two years of banking experience in a back‑office or Deposit operations environment  Strong customer service skills with the ability to manage challenging client interactions professionally Excellent verbal and written communication skills with internal and external stakeholders Ability to analyze information and provide clear conclusions and recommendations Familiarity with data specification requirements and database‑driven systems Experience translating technical concepts into clear, user‑friendly language Knowledge of financial services applications and database query tools Intermediate proficiency with Microsoft Word, Excel, and Outlook Comfort handling confidential customer information (NPCI) Ability to work a hybrid schedule with some weekend, off‑hours, and extended‑hour requirements Willingness to travel to client locations as needed   Salary range for this role is $61,193-$82,805 per year