Back to jobsTo maintain strong customer relationships at all times
Respond to customer requests in a timely manner with high quality
Work closely with all departments involved
Receive, record, process, and follow up on customer service requests, complaints, and orders
Ensure efficient planning of dispatch of engineers to customer sites for installation, fix, and preventive maintenance of equipment and related software
Prepare quotations for on-site visits and spare parts and ensure proper invoicing
Manage customer inquiries concerning product availability and engineer visits
Follow-up on supply and logistic issues in relation to engineering visits and spare part orders; align internally and keep customers informed
Record, process, and follow up on customer service requests, and complaints in ASSM/Service Now
Organize/request urgent transport when needed
Perform and follow up on time registration activities
Work closely with local and country teams and also Region and HQ interaction