Channel Support Manager

Job Description 

At our company, we hold an uncompromising stance against mediocrity, committing ourselves to work that delivers audacious impact and is fueled by a pioneering spirit of continuous progress and innovation. This ambition is supported by leadership grounded in courage and clarity—ensuring alignment, accountability, and purpose in everything we do. Integrity shapes how we hire, recognize, and develop talent, with a focus on potential, ambition, and long-term growth. Together, we operate with collective strength, prioritizing meaningful results over unnecessary rituals and navigating challenges with unity and resolve. Above all, we remain steadfast and resilient, never losing sight of our commitments and continuously pushing forward through complexity with determination and purpose to create a better life for all.

The position will be responsible for managing end-to-end channel commission and payment operations, ensuring timely, accurate and compliant payout of incentives, commissions, rebates and trade-related payments. The role will drive process excellence, governance, system controls, stakeholder management and continuous improvement to enhance distributor and retailer experience while minimizing financial and operational risks.

• Manage end-to-end commission and incentive calculation for distributors, retailers, sales teams and other channel partners.

• Ensure timely and accurate processing of all commission and incentive payments.

• Validate commission schemes and translate business rules into system configurations and payout logic.

• Monitor commission expenses against budgets and approved frameworks.

• Conduct periodic reviews to identify payout anomalies, leakages and optimization opportunities.

• Ensure payment processing complies with company policies, financial controls and regulatory requirements.

• Coordinate with Finance, Technology, Commercial and external partners to resolve payment-related issues.

• Manage escalations related to payment disputes and settlement issues.

• Establish and maintain strong controls to ensure payment accuracy and fraud prevention.

• Ensure compliance with audit requirements and support internal and external audits.

• Develop and maintain SOPs, control frameworks and process documentation.

• Lead automation and digitalization initiatives to improve payment and commission processes.

• Identify opportunities to simplify processes while maintaining governance standards.

• Ensure clear communication and alignment on policy, process and payment timelines.

Academic Qualification

• Graduate (Bachelor’s degree) from a reputed university, preferably in Business, Finance, Accounting, Statistics or related discipline

• MBA or relevant professional certification will be an added advantage

Job Experience Required

• 3+ years of relevant experience in Channel Operations, Sales Commission, Distribution Operations, Commercial Finance or related areas

• Telecom commission/incentive management, SOX/audit handling and process automation experience is preferred

Required Capabilities

• Advanced proficiency in MS Office tools, particularly MS Excel and MS Access

• Detailed knowledge of commission and incentive modalities, guidelines and approval workflows

• Comprehensive understanding of distribution operations and market price, practice and trend

• Comprehensive knowledge of cross-functional processes and internal guidelines across Sales, Finance, IT, HR and Audit

• Working knowledge of financial terms and their application in a commercial setting

• Strong negotiation, communication and stakeholder management skills with flexibility towards a changing environment