Technical Support Engineer

The Product Marketing Manager (PMM) identifies and develops new business opportunities and long-term growth areas, e.g. in defined Vertical Markets, with high focus on Key Accounts (KA), for products and services from the assigned Strategic Business Unit (SBU), across the MOXA EUROPE (MEU) region. The PMM will work with Prospects and KAs within the targeted markets, to promote and sell assigned SBU’s solutions and develop the relationship. The candidate must have acute business sense to identify major sales opportunity quickly, demonstrate high-level business proficiency, follow through closely the initial phase of the project until the hand-over to the sales team has been completed and support sales throughout the project as needed.

Key Responsibility

• Foster a win-win relationship with assigned KA’s and engineering companies/consultants to create a climate of trust and mutual respect based on technical expertise and high level of service and customer focus, which should result in getting a higher level of Design wins. This should include supporting Regional Sales Manager (RSM) to answer requests for proposal. 
• Work closely with the RSM to penetrate nominated KAs, support RSM to answer request for proposal and provide suggestions to Business Development Managers (BDM) and SBUs for proper product road maps to develop the Account.
• Offer the best solution based on Moxa’s product range to answer the customer needs and act as a technical consultant. This includes project management of product customizations and full custom designs as well as influencing roadmaps through suggestions to the BDM and SBU.
• Develop and conduct product and application presentations, technical seminars and technical training sessions for KAs. Travel and be on customer site when needed.
• Be knowledgeable and proactively feedback to RSM, BDM and SBU on new markets and products, competitive information and technology trends.

• Bachelor's degree in engineering; or equivalent combination of education and experience.
• 3 years of Field Application Engineer or pre-sales technical support activities in the industrial automation or industrial networking Market (e.g. CCNA grades).
• Computing technology expert (preferably industrial computing topologies) and if possible display and panel pc technology.
• Pan-European working experience. Must be able to travel within the responsible territory.
• Ability to communicate well with executives of major customers as well as large technical groups.
• Fluent (written and spoken) in English and a second (regional) European language.