Job Description
Do you want to make a difference in the lives of veterans? Are you calm under pressure, compassionate, and committed to safety?
Join U.S.VETS, the leading nonprofit working to end veteran homelessness, as a Veteran Service Assistant. This frontline role is essential to providing daily support and ensuring a safe, respectful, and structured living environment for the veterans we serve.
Key Responsibilities
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Veteran-Centered Service: Deliver daily essential services such as meals, hygiene supplies, and shelter with dignity and care.
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Customer Service Excellence: Support veterans with their needs, concerns, and transitions—including move-ins and move-outs—while maintaining a client-first approach.
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Conflict Resolution & De-escalation: Respond to and help prevent verbal and physical altercations; document incidents and report to site leadership promptly.
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Safety & Emergency Procedures: Implement and uphold all safety protocols, including bed checks, emergency response actions, and room inspections to ensure a clean and hazard-free facility.
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Team Collaboration: Work closely with clinical and residential staff to maintain a therapeutic and supportive environment.
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Facility Upkeep: Assist with facility cleanliness, maintenance, inventory supply needs, and preparation for inspections.
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Routine Monitoring & Documentation: Maintain logs, reports, and documentation of services, safety checks, and client interactions.
- High School Diploma or equivalent required.
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Experience working with veterans, individuals in recovery, or similar populations preferred.
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Strong interpersonal and communication skills.
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Ability to remain composed in high-stress situations and apply sound judgment.
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Commitment to fostering a safe, sober, and respectful environment.
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Basic computer literacy.
Please note: all VSA candidates:
Valid driver’s license required and must be able to meet company auto insurance standards for eligibility.
Why U.S.VETS?
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Be a part of a mission-driven team dedicated to helping those who served our country.
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Gain meaningful experience in residential services, case coordination, and veteran care.
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Access opportunities for growth, training, and impact in the nonprofit sector.