Service ProcessEngineer

Qualifications

Minimum Qualifications – (Education, Experience, Certification, & Licensure):

• Bachelor’s Degree in Technical Engineering or a related field.
• Minimum of 3 years of experience, preferably in manufacturing or after sales service environment.
• Exposure to a regulated manufacturing or medical device environment preferred.
• Basic proficiency in Microsoft Office applications.
• Exposure to CAD software; experience or training in SAP/Power BI preferred.

Knowledge, Skills, and Abilities:

• Foundational knowledge of manufacturing and/or after sales service processes within a technical or regulated environment.
• Basic understanding of quality system principles, including documentation control, standard work, and change management.
• Ability to create, update, and maintain work instructions (written and graphically) in compliance with controlled documentation requirements.
• Ability to assist in developing basic test methods and performing required testing to troubleshoot processes and confirm process stability.
• Awareness of Lean Manufacturing and continuous improvement principles, with the ability to support improvement initiatives.
• Understanding of how production and service processes impact medical device performance, product quality, and end user outcomes.
• Strong organizational skills and attention to detail when working in regulated processes.
• Effective written and verbal communication skills suitable for cross functional collaboration.
• Ability to work effectively as part of a team in a fast-paced Production and Service environment.
• Demonstrated adaptability and willingness to learn new systems, equipment, and technical tools.