Back to jobsPrior hotel front office management experience, at Duty Manager level or above, within a multi‑outlet hotel/resort, essential
Sound understanding of hotel/resort operations, guest NPS, managing guest feedback, systems and procedures
Proficient in PMS Opera, or if not Opera a similar PMS system, and MS Office applications
Demonstrated people leadership experience in promoting morale & encouraging teamwork, recruitment, performance management, coaching and team development
Sound commercial acumen, with experience in budgeting, forecasting and cost control
Confident leader who can build effective relationships, manage complex situations and make decisions under pressure
Excellent communication and attention to detail, with professional presentation
Flexibility to work a rotating roster, including evenings, weekends, public holidays and overnights when required