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Account Ownership: Manage an assigned book of business; act as the main point of contact for customers within your portfolio.
Retention Focus: Ensure high customer satisfaction and retention through proactive engagement and problem resolution.
Virtual Customer Interaction: Communicate primarily through phone, email, and digital channels. Some physical store visits as needed.
Customer Support: If issues arise “in-store,” collaborate with the Region Manager to ensure quick resolution.
Pipeline Protection: Protect existing revenue while identifying opportunities for growth within the assigned accounts.
Data & Reporting: Utilize CRM systems to manage customer interactions, record activities, and track performance metrics.
Sales Enablement Tools: Regularly use Learning Management Systems (LMS), webinars, and Valvoline Certification (V-Cert) classes to stay informed on product knowledge and sales best practices.
Collaboration: Work closely with outside sales, marketing, and customer service to align customer retention and growth strategies.
Leadership Discretion Outreach: Participate in occasional outbound prospecting initiatives at the direction of sales leadership.
Inside Sales Rep- Arlington, TX
Arlington, TXPosted 1 weeks ago
Full-timehybridentry