Back to jobsLeading, coaching, and supporting a specialised team operating in a 24/7, high‑volume, time‑critical environment
Building and maintaining trusted relationships with law enforcement, national security, emergency service agencies, and regulators
Ensuring lawful, accurate, and timely responses to authorised requests for customer information, in line with legislation and SLAs
Providing expert advice to senior leaders on regulatory, operational, and public safety matters
Driving quality assurance, governance, and continuous improvement across sensitive operational processes
Contributing to Networks Regulatory strategy, culture, and engagement as a senior leader
Supporting regulatory policy advocacy and representing Optus in external forums, working groups, and, when required, court proceedings
Managing after‑hours escalations as part of an on‑call leadership roster
