Back to jobsDriving service delivery to meet and exceed contractual SLA commitments.
Sponsoring delivery teams in implementing digitalization initiatives to enhance efficiency and improve the service engagement experience.
Managing senior stakeholders (e.g. CxOs, VPs, and IT Heads) through effective communication and portfolio management during major incidents.
Building and strengthening client relationships through in-depth knowledge of customer domains.
Identifying opportunities and supporting the Sales Team in pursuing new business prospects to grow the EWO portfolio.
