Application Specialist
Job Description
Why Join Our Team?
A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.
Hybrid, virtual, and in-person working environment (where applicable).
Progressive health and dental benefit plans.
HOOPP pension plan with employer and employee premium sharing.
Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.
If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!
About the role:The Application Specialist will:
• Provide ongoing support for the Meditech application and modules
• Provide implementation, workflow and technical, and systems troubleshooting support for Meditech.
• Participate in customizing, testing and implementation of applications, upgrades and enhancements to the Meditech application and other health information systems supported by the ICT Department.
• Use expertise from patient registration, bed allocation and clinical computer applications, while understanding of the hospital organizational structure to provide support as it relates to the delivery of patient-centred care across the hospital
• Provide support for other clinical software applications e.g. 3rd party ministry applications that support patient flow, nursing documentation, surgical management
What you'll be doing:
Computer Component/Planning/Troubleshooting
- Builds and maintains dictionaries within available administrative tools.
- Evaluates new technology related to patient location functions and recommends acquisition of such technology when appropriate.
- Overseeing installation of upgrades, stringent application testing, and system maintenance.
- Troubleshooting Meditech applications and any related problems/issues
- Facilitating optimal utilization of all products to generate reports
- Ensures effective downtime procedures are in place.
- Participation in the evaluation of new computer systems for patient location automation
- Retrieves and analyzes computer-generated information for environmental services and hospital senior administrators
- Software and some hardware support for Meditech devices and printers
- Responsible for implementation, validation, documentation, training, troubleshooting and support for the Meditech software/automation applications
- Ensures proper configuration of equipment
- Assign privileges to personnel as per workflow needs
- Rotational On-Call to provide 24/7 support to the hospitals
- Travel to Stevenson Memorial Hospital is required on a rotational basis
Education/Leadership/Administrative
- Provide training/education to hospital staff/employees/physicians on the appropriate use of the Meditech application and other 3rd party clinical applications.
- Educate staff about new procedures or functions in clinical systems
- Coordinates installation and training of newly purchased automation and technology.
- Evaluates and coordinates correction of malfunctioning technology and software during regular hours and “on call” after hours.
- Provides leadership and guidance for patient location applications
- Develops, implements, and maintains policies and procedures for computer systems, automation and other technology supported by the IT Department
- Pulls together documentation necessary – either for training/education, system support, end user documentation etc.
- Provides support as the IT resource expert in MEDITECH and works closely with other team IT members on integration issues between systems.
- Develops and maintains application screens and ensures that the program-specific screens support the patient populations and caregivers of the program/cluster
- Provides data to other hospital departments, or ensure interfaces/feeds provide data as required/requested.
- Develop reports generated from the clinical applications for stakeholders to support them in decision making and reporting requirements. (e.g. generates financial reports, workload statistics, clinical reports and other required summaries at month end, year end or as needed)
- Participates in IT meetings and contributes solutions, troubleshooting experiences and collaborates with IT team members.
- Promotes constant communication through contributing educational / support information for monthly end user news letter and one-on-one meetings with users.
Safety
- Demonstrates understanding of, and compliance with, responsibilities under the Occupational Health and Safety Act, Regulations and the organization’s health and safety plans, policies and procedures. Attends Health and Safety and Patient Safety in-services and takes action to address unsafe conditions and procedures, to ensure a healthy and safe work environment.
- Demonstrates understanding of, compliance with, and commitment to, patient safety responsibilities and corresponding hospital plans, policies and procedures in order to ensure a safe environment for patients.
What you bring:
- Minimum two years of hospital experience working with a major HIS like MEDITECH, EPIC, CERNER is preferred
- Experience with registration and scheduling in a hospital setting preferred
- Complex SQL report queries and expert knowledge of Crystal Report is desirable
- A degree or Diploma in a health-related discipline, Information systems, or computer science is required.
- Professional designation, such as nursing, allied health, pharmacy etc. is preferred
Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.
Regular and reliable attendance is an expected requirement of this position.
We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.
Use of Artificial Intelligence (AI)
We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.
Health & Safety Workplace Responsibilities
It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.
Commitment to Diversity and Inclusion
Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.
Anti-Oppression/Anti-Racism at Southlake Health
Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.
Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!