Job Description
-
To role model consumer service behaviours
-
Support the tracking, supervise and optimise all consumer interactions within the designated consumer touchpoint
-
Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint of MakerLab.
-
Responsible for improving the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion.
-
Responsible for the execution of the designated consumer touchpoint of Maker Lab.
-
Accountable for the seamless execution of Makerlab activation events, in collaboration with the OCM BO team.
-
Supports the Activation team and provides coaching to create a highly engaging and impactful shopping experience by adhering and elevating operational standards and process.
-
Understands the behaviour and patterns of the Flagship store’s consumer base, draws conclusions from this and consults with peers to meet or exceed consumer expectations continuously.
-
Provide feedback to all store teams on execution of service model across the designated consumer touchpoint.
-
Creates and drives a service culture by ensuring all activities are centred on the consumer.
-
Positively communicates and role models the adidas Brand Values.
-
Positively influences all business stakeholders by offering suggestions and ideas on ways to improve operations and processes within their area of expertise.
-
Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
-
Drive appropriate level of audience segmentation to deliver personalised and relevant consumer service at the designated consumer touchpoint
-
Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance
-
Ensure there is always sufficient flocking, for both local and A clubs
-
Ensure there is always feedback given to the business on what the consumer expectations are where we will need to improve