Job Description
PURPOSE & IMPACT ON ORGANIZATION:
Contributes to meeting or exceeding store sales and KPI targets by:
-
Building an emotional connection with customers and living the Brand Values
-
Serving and selling to customers and conscientiously executing store operations
-
Using his/her expertise and experience to provide feedback and support to selected team members
KEY RESPONSIBILITIES:
-
Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store
-
Identifies improvement opportunities and communicates suggestions to store management to drive commercial success
-
Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
-
Shares his/her customer service experience and trains selected team members to fine-tune their service skills
-
Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category
-
Guides and trains selected members of the team on basic core and seasonal product knowledge
-
Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards
-
Complies with store policies and procedures to maintain a safe shopping and working environment
-
Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
-
Completes sales transactions quickly and accurately while adhering to cash protection procedures
-
Minimizes loss by actively maintaining sales floor awareness while serving customers