Back to jobsIs aware of store targets and department goals, and actively works to meet or exceed these by using all the resources available within their remit
Co-ordinates the day to day running and maintenance of all operational areas daily by using all tools available
Leads and co-ordinates all operational digital floor walks prior to and during trade, able to complete basic troubleshooting where required with equipment and escalating where unable to resolve locally.
Ability to complete troubleshooting across all devices and apps MPOS, SAM devices, EA, NPS
Collaborates productively and respectfully with all team members acting as one Team to meet or exceed goals
Is a role model of behavior and performance supporting line manager to ensure all processes are adhered to
Leads the cash operations, guiding the team where required, completing processes accurately while adhering to house of retail policy and procedures
Leads the team to accurately complete all daily cash operations within the deadline set by the company
Ensures all banking and EOD discrepancies are communicating accurately and fully to the relevant stakeholders (DD, PP, Finance) in a timely manner
Works as one with line manager and other team members to manage the required resources and consumables to create an effective environment, highlighting issues to line manager where required
Make recommendations to improve Service through innovation and Operational drivers to line manager to provide ideas with strong foundation through analysis and proven track record of results
Adhere to Global and local legal standards for all Operational topics, and monitor/evaluate established processes to guarantee the Flagship’s full compliance as well as make suggestions and demonstrate successes
Supports the Operation managers with adhoc requests such as supporting with the cleaning audit, raising PO requests and reviewing internal communications and cascading / action all points
Prioritises at all times the Instore Experience and uses attention to detail to provide the consumer the ideal shopping environment
Is aware of all system updates, content and proactively manages them with the appropriate team to ensure minimal impact on store, coordinating specific times and dates that changes can be made.
Works closely with the operations managers to ensure SLA’s are adhered to and inline with all agreements
Maintain audit records for all legally required checks, tests and risk assessments
Trains, supports and develops the admin team and coordinates admin tasks to ensure all admin tasks have been completed
Maintain an Operations Structure, setting clear objectives from the Senior Manager, Operations Strategy, achieving common goals, and defining cash Operations; managing team workloads and adopting consistent best practices; and delivering results
Implement strategies with line managers to translate the company vision and strategy with key stake holders into reality for the Operations team
In collaboration with the Assistant Manager, Operations, key stakeholders, and Store Teams, establish and implement robust processes to identify key actions and support execution of all cash Operational topics
Implementing projects from first briefing, conceptualizing, tracking, implementation and sustaining through to the desired outcome, taking ownership for key areas, and managing their future success where required
Ensure the offices are well organized, neatly arranged, and a high level of cleanliness.
Provides feedback as part of the back-office leadership team to support line manager in the monitoring and managing of performance
Communicates a desire to learn and seizes all available opportunities to drive their development and increase performance
To assist the wider Operations Team with additional duties when reasonably requested and where necessary within the defined levels of responsibility and accountability of the role to support the store
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Flagship Expert - Operations (Secondment, 9 months - Full Time), adidas LDN, Oxford St, London
London, GBPosted 3 days ago