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Team Lead GBS Sourcing Operations

Porto, 13, PTPosted 6 days ago

Job Description

  • Ensure team’s management including coaching, training, motivation and performance appraisal guidance;
  • Supervise the daily operations by adhering to the agreed SLAs towards the business partners;
  • Ensure good relationships with business partners and the global functional Team on a proactive basis;
  • Develop and report relevant KPI’s for area of responsibility;
  • Ensure that KPI’s are maintained, achieved and reported in a correct and timely manner;
  • Generate ideas for process improvements with respect to the processes in scope and ensure high quality and efficient work;
  • Problem analyses and proposal or assessment of solutions, and respective implementation
  • Lead initiatives to automate/optimize processes.
  • Provide recommendations and act as a key point of contact to stakeholders.
  • Act as the subject matter expert for complex issues.
  • Define strategic priorities for the team, promote skills development, and ensure integration between sourcing and content management processes.
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