Back to jobsEnsure team’s management including coaching, training, motivation and performance appraisal guidance;
Supervise the daily operations by adhering to the agreed SLAs towards the business partners;
Ensure good relationships with business partners and the global functional Team on a proactive basis;
Develop and report relevant KPI’s for area of responsibility;
Ensure that KPI’s are maintained, achieved and reported in a correct and timely manner;
Generate ideas for process improvements with respect to the processes in scope and ensure high quality and efficient work;
Problem analyses and proposal or assessment of solutions, and respective implementation
Lead initiatives to automate/optimize processes.
Provide recommendations and act as a key point of contact to stakeholders.
Act as the subject matter expert for complex issues.
Define strategic priorities for the team, promote skills development, and ensure integration between sourcing and content management processes.