Back to jobs Provide guidance for internal customers on GBS.NTP processes and policies and resolve queries for internal customers
Facilitate efficient use of the Source To Pay system (Ariba Guided Buying)
Strive for compliance to Source To Pay policie
Perform quality checks on Purchase requests
Review open items and support reconciliation between supplier accounts and the supplier statements, request missing documents and potential reimbursement
Conduct research for existing tickets
Resolve and send resolutions back to requester where possible or escalate tickets and inform users on lead times
Identify potential problems and/ or delays in resolution and notify internal customer
Maintain workflows and close tickets once resolved
Drive continuous improvement in Source To Pay operations developing ideas and recommendations based on the most common issues