Back to jobsStrategic Leadership
Sales Management
Service Management
International Relations & Market Expansion
Financial & P&L Management
Team Leadership & Development
Stakeholder Engagement
Job Description
- Lead the development and implementation of the company’s long-term sales and service strategies aligned with the overall business vision.
- Build a cohesive strategy to drive growth in Canadian and U.S. markets.
- Foster a culture of innovation, customer-centricity, and operational excellence
- Enhance leadership effectiveness by adopting a collaborative and constructive management style
- Oversee all aspects of the firm’s sales, including sales strategy and customer acquisition and market research.
- Develop and manage sales budgets, forecasts, and performance metrics.
- Accelerate Canadian and USA sales initiatives to meet or exceed aggressive growth targets
- Oversee all customer service and support aspects, including technical support, field service, warranty programs, and customer satisfaction initiatives.
- Develop and implement service strategies to enhance customer retention and loyalty. Ensure service level agreements and quality standards are met.
- Build and maintain strong relationships with partners, clients, and distributors in the USA and Canada.
- Lead efforts to expand the company’s market presence and product distribution in international markets. Collaborate with global partners and suppliers to align sales and service strategies.
- Lead the organization to achieve revenue growth and profitability targets for the sales and service functions.
- Drive financial accountability within the sales and service teams.
- Inspire and develop a high performing KMC team, providing guidance, mentorship, and performance management aligned with KNA standards.
- Create a culture of teamwork, transparency and innovation.
- Drive diversity and inclusion.
- Partner with the KNA leadership team
- Serve as a vital company representative to clients, partners, distributors, and industry groups.
- Lead business development through regular travel to the US and Canada.