Delivery Leader

Who We Are:

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills

What You will Do: 

• Center Manager is delivery leader for the center – focused on specific region(s) for client(s) account
• Responsible for Center Delivery Team, Client Interactions and Relations , CSAT (Customer Satisfaction) ,Internal Leadership communication , ESAT(Employee Satisfaction ) and QSAT ( Business Objectives) 
• Closely works with Relationship Manager and Delivery teams 
• Responsible for Contribution Margin for The center 
• Responsible for Delivery led growth 
• Co Responsible for overall revenue growth in VBU (Virtual Business Unit – comprised of multiple client accounts )
• Over all responsible for Project and Program Quality , Cost and Schedule targets for all programs and projects under the center 
• Ensure operational efficiency and optimum resource utilization in the delivery of projects and monitor and control yield and utilization.
• Identify and adhere to quality and technical standards in the delivery of projects of the Centre
• Appraise and coach / mentor / train team members (as necessary ) to improve their performance and develop their competencies, establishes succession plans and uninterrupted service delivery to client 
• Comply with all Quest Global policies and relative timelines.
• Adhere to process timelines in recruitment and performance management.
• Manage and extend existing customer relationships to acquire new projects for the Centre.
• Key success factors -- Excellent relationship building within team and with clients , demonstrating growth mindset , excellent say/do ratio 

What You Will Bring:

• Team management 
• Business delivery leadership 
• Program Management
• Customer Relationship 

Pay Range: $100,000-$120,000 per year

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

Work Requirements:

This role is considered an on-site position located in Erie, PA.

• You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours. 

Travel requirements: Due to the nature of the work, 20% of travel is required.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Short/Long Term Disability