Back to jobsRelationship Management and Customer Advisory- Provide advanced servicing and advisory support to high‑value, priority, or complex customers by assessing financial needs and fulfilling customer requests across financial and non‑financial transactions in order to deliver effective, needs‑based banking solutions. Take ownership of escalated customer cases by coordinating resolution with relevant stakeholders and exercising sound judgement to balance customer expectations, risk requirements, and service standards, ensuring continuity of customer relationships, enhanced satisfaction and retention, and alignment with branch and bank objectives
Complex Transactions and Counter Services- Perform and support complex or high‑value cash and non‑cash transactions within delegated authority by applying approved procedures, operational controls, and regulatory requirements in order to ensure accuracy, integrity, and customer confidence. Act as a checking and escalation point for sensitive transactions, overrides, and exception handling by exercising sound judgement and applying dual‑control requirements, while supporting back‑office processing activities and proactively identifying potential operational risks or control gaps to maintain resilient, compliant, and efficient branch operations
Audit, Compliance and Risk Awareness- Exercise senior accountability for compliance and risk outcomes by applying Know Your Customer (KYC), Anti‑Money Laundering (AML), sanctions, and regulatory requirements across complex, high‑value, or sensitive activities in order to safeguard the bank from financial and non‑financial loss. Act as a reference point for interpreting controls, applying dual‑control requirements, and determining appropriate escalation actions for exceptions or elevated‑risk cases. Proactively review records, identify emerging risk trends or control weaknesses, and ensure timely reporting, follow‑up, and resolution of suspicious activities, incidents, or breaches in line with ADCB policies, procedures, and standard operating procedures
Policies, Processes, Systems and Procedures- Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
Self-Management- Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
Customer Service- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions
