Back to jobsDevelop and manage relationship with customers, conducting reviews of specific client portfolio’s, identifying improvement and development areas to the use of products and services, including proactive communications, advocacy and ongoing solicitation of feedback regarding products and services in order to build and maintain strong relationships with clients and to increase their portfolios development and long term progression
Support the development of new products and services, based on customer feedback, supporting in the identification and introduction of innovative products in order to continuously enhance and meet customer needs and to ensure best in class products are included to the product listing
Conduct reviews and analysis of specified client portfolios/products, providing supporting data on product usage and assisting in the development of the sales activity planning process, including reviewing existing customer files in order to identify sales opportunities, provide informed advice and inputs and drive cross-sell, upsell/retention
Support the delivery of the financial target agreed with the business head through conducting the day-to-day activities as assigned in order to ensure overall Unit objectives and goals are met
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions
