Back to jobsRelationship Management and Customer Advisory- Provide banking support to walk‑in and assigned customers by understanding their financial needs and fulfilling customer requests across financial and non‑financial transactions. Build and sustain effective customer relationships through professional interactions, needs‑based conversations, and timely follow‑ups to support customer satisfaction, retention, and long‑term relationship value in line with branch objectives and service expectations
Customer Transactions and Counter Services- Perform all teller cash and non‑cash counter transactions accurately, efficiently, and confidentially within agreed service turnaround times, ensuring strict adherence to approved procedures and control requirements. Handle deposits, withdrawals, transfers, cheques, and other branch banking services professionally, support related back‑office processing activities, and promptly escalate discrepancies, exceptions, or operational issues to minimize errors and operational risk
Audit, Compliance and Risk Awareness- Adhere to Know Your Customer (KYC), Anti‑Money Laundering (AML), sanctions, and regulatory requirements in all activities to safeguard the bank from financial and non‑financial loss. Apply established controls, including dual control processes, and follow defined escalation protocols to ensure effective risk management. Maintain accurate records and promptly report suspicious activities, incidents, or control weaknesses in line with ADCB policies, procedures, and standard operating procedures (SOPs)
Policies, Processes, Systems and Procedures-Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
Self-Management- Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance
Customer Service- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions
