Back to jobsDigital Channel Development and Implementation- Assess areas of development and innovation to existing and new Digital Channels (internet, mobile, tablet, SMS, wearable, digital TV) in order to broaden the overall service offering and enhance Digital Channel services in line with overall objectives of the business group.
Digital Channel Usage and Reporting- Own and execute Digital channel onboarding, usage and migration related programmes and ensure service failures are resolved immediately to avoid customer dissonance and any threat to the Bank’s reputation. Continuously oversee and analyze Digital Channel usage and revenue KPIs to ensure overall business objectives are met
Quality Certification, Audit and Compliance- Ensure that all services meet regulatory requirements such as ISO 9001 certification for internet Banking/mobile Banking and product development. Administer the retention of such certifications in order to remain compliant and minimize any risk of non-compliance to the Bank. Ensure timely and accurate development of risk and compliance reporting as required in line with the agreed standards in order to communicate activity/incidence reporting and assist in departmental decision making
People Management- Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance. Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems
Policies, Processes, Systems and Procedures- Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
Continuous Improvement- Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank’s standards
Customer Service- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions
