Job Description
Education & Experience:
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Bachelor’s degree in a related field (preferred; counts for 2 of the 8-year requirement).
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Minimum 8 years of experience in retail operations, including 3 years in a multi-unit leadership role.
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Proven success managing P&L, driving revenue, and leading high-performing teams in operations exceeding $10M in revenue.
Technical Skills:
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Expertise in retail operations, merchandising, and customer service standards.
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Strong financial acumen with ability to analyze P&L and drive KPI results.
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Proficiency in retail systems including MIV, Crunch Time, and Kronos.
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Experience with inventory management, vendor relations, and supply chain coordination.
Competencies:
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Retail Industry Knowledge – Deep understanding of travel retail concepts and multi-brand environments.
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Financial Acumen – Ability to interpret P&L statements, analyze key metrics, and drive profitability.
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Quality & Compliance Leadership – Proven ability to coach teams on brand standards and ensure operational compliance.
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Stakeholder Engagement – Strong interpersonal skills to collaborate with unions, landlords, brand partners, and diverse teams.
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Strategic Thinking – Ability to manage multiple priorities and solve complex operational challenges.
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Communication Excellence – Skilled in interpreting and conveying complex policies and standards across all levels.
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Business Insight – Understands long-term implications of operational planning and aligns with organizational goals.
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Team Development – Builds positive work environments through coaching, mentoring, and leadership.
Schedule & Reporting:
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Reports directly to the Vice President of Retail Operations.