Back to jobsExpedites customer orders through purchasing and scheduling, escalating delivery issues as necessary.
Schedules customer products according to the customer agreements.
Proactive and timely review of customer contracts, which includes forecasting and safety stock management.
Plans and executes effective corrective and preventative actions, identifying root cause of actual/potential nonconformities through the Non-Conformance Report (NCR) process to promote continuous improvement.
Provides Commercial teams with estimates of future orders.
Acts as a liaison between Commercial Sales team and the production facilities.
Publishes agenda and meeting minutes for customer calls.
Coordinates and host onsite customer meetings and visits with manufacturing location.
Proactively communicate updates, issues, changes, etc. with customers, preferably with a dashboard.
Reports on customer satisfaction weekly to Management.
Proactive review and support of customer delivery and quality metrics and results.
Manage month and quarter end customer orders and shipments to meet sales forecasts, including identifying pull-in orders
Identify, report, and manage customer complaint process.
Uses flexibility and creativity to address customer’s needs and concerns.
Works closely with other functional team members on a focus team to support our customers
Supports and drives customer satisfaction for focus team and company.
Responsible for proactive and effective customer managed inventory systems.
Proactively manages customer score card process to achieve highest possible customer satisfaction indices, including proactive engagement of internal functional teams to address customer issues.
In working with customer, inquires about new business opportunities.
