Senior Business Intelligence Analyst (Workforce Management)

Support Fraud Operations’ workforce decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze workload, capacity, and staffing challenges using business intelligence tools that incorporate data from internal and external sources. Can lead discussions with operational leaders to evaluate and determine business needs and objectives to make recommendations that enable data driven decision. Demonstrate advanced skill and proficiency with analytical procedures and workforce forecasting techniques.