Back to jobsClient Acquisition - Direct the New to Bank (NTB) clients acquisition process and manage the capture of client service synergies in order to achieve assigned targets and contribute to the bottom line profitability of the department
Relationship Management - Perform day-to-day Banking services in order to meet and exceed client expectations.
Address client issues in order to ensure timely resolution
Product Solutions - Analyze received feedback, identifying opportunities for new product solutions, directing to internal specialists to source these products in order to support the development of effective wealth management solutions for clients.
Identify cross-selling opportunities and proactively interact with internal resources in order to provide product solutions for clients
Risk Management - Meet quality standards, minimise errors in transaction execution and service delivery and comply with all relevant regulations, policies and guidelines in order to protect the Bank against all credit, legal, reputational, and other risks
Policies, Processes, Systems and Procedures - Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
Self-Management - Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
Customer Service - Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions
