Specialist, Business Performance

For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance. 
 
As a Business Performance Specialist, you’ll play a hands-on role in driving continuous improvement across our IIA business operations. Working withing a value-stream-led model, you will support our Principals in the design and execution of end-to-end improvements, using Lean Six Sigma, strong analytical capability, and structured problem-solving. 
 
You will work closely with leaders, Principals, and cross-functional teams to analyse current performance, redesign end-to-end processes, and embed sustainable improvements that deliver measurable business outcomes for our customers and our business. This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney), Meanjin (Brisbane) or Naarm (Melbourne). 
 
 
What You'll Do

• Analyse current state process and value stream performance to identify inefficiencies, risks, control gaps and improvement opportunities 
• Support Principals in the delivery of value-stream-led improvement initiatives across IIA business operations. 
• Contribute to the design and implementation of future-state processes that improve performance, quality, efficiency and operational resilience 
• Develop data-driven insights, baselines, and supporting analysis to inform recommendations and track outcomes. 
• Support value realisation activities by assisting with benefit estimation, measurement and post-implementation tracking. 
• Facilitate workshops and working sessions to support co-design, stakeholder alignment, and change embedding. 
• Identify opportunities for digitisation, automation, or system enablement as part of process and value stream redesign. 
• Support prioritisation discussions by providing analysis on value, risk, feasibility, and sequencing. 
• Assist in embedding standard work, controls, and governance to support compliance by design, consistency and resilience. 
• Coach and support teams in the practical application of continuous improvement tools and methods. 
 
 
What You'll Bring

• 5+ years’ demonstrated experience in continuous improvement, business performance, or process optimisation, including the use of Process Intelligence tools such as Process and Task Mining 
• Lean Six Sigma Green Belt (preferred) with practical application in operational environments 
• Strong analytical and problem-solving capability, with confidence working with data, insights and performance metrics 
• Experience operating as a senior specialist, delivering work with autonomy while aligning to Principal-led direction.
• Proven stakeholder engagement skills, with the ability to influence outcomes and support change 
• Experience working in financial services or regulated environments (highly regarded) 
 

What We Offer

• Boosted superannuation with 13% as standard. 
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). 
• Work from home and many more flexibility options with myFlex. 
• Up to 50% off personal insurance, including home and motor insurance. 
• Partner discounts on private health insurance, tech & appliances, and many more. 
• Industry-leading 20 weeks paid parental leave. 
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. 
*employment type eligibility criteria apply 
 
Applications close: Wednesday 27 May 2026 11:59PM AEDT 

Make sure to discuss your application with your current manager before applying. 
 
Adjustments and Support 
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.