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SKILLS AND EDUCATION:
TRAVEL: Travel is primarily local, although some out-of-the-area and overnight travel may be expected.
Job Description
POSITION OVERVIEW:
The Recovery Residence House Manager provides direct oversight of all functions and daily operations of the recovery residence, ensuring a safe, structured, and supportive living environment that promotes long-term recovery. This role is responsible for upholding house policies, supporting resident engagement and accountability, and fostering a culture of respect, dignity, and peer support.
The House Manager is responsible for maintaining appropriate professional boundaries, protecting resident rights and confidentiality, and ensuring fair and consistent application of house rules.
This position also includes monitoring resident well-being, addressing conflicts or crises, maintaining accurate documentation, and coordinating access to community resources and services. The House Manager plays a key role in promoting a recovery-oriented environment that balances structure with empowerment, while ensuring the residence operates in a safe, ethical, and compliant manner.
KEY RESPONSIBILITIES:
* Review and approve applications for prospective residents to be interviewed by current residents.
* Meet with each incoming resident to review the welcome packet, complete the intake process, and provide new resident orientation.
* Performs all aspects of patient belongings processing for new admissions, including property searches in accordance with house policies while respecting resident dignity and privacy.
* Understands the principles of 12-Step Programs and how they apply to the SUD recovery process.
* Promote a recovery-oriented environment that supports residents' sobriety, wellness and personal growth.
* Facilitate weekly house meetings to reinforce expectations, encourage resident participation, and support a cohesive living environment.
* Monitors resident activities.
* Assists in the activities of residents' daily schedule reinforcing daily routines that encourage healthy living, including self-care, peer support and participation in recovery programming
* Conduct regular house meetings to address resident concerns, reinforce expectations, and support peer accountability.
* Utilize de-escalation and trauma-informed approaches when addressing conflict or crisis situations.
* Monitor and implement the house rules and policies and procedures of the recovery residence.
* Designate and clearly outline the responsibilities of the residents in terms of daily chores.
* Ensures that maintenance forms are reviewed and submitted within 48 hours of receiving one.
* Organize and conduct social and cultural activities to promote sobriety.
* Coordinate transportation for outside functions related to recovery plan.
* Collect rent and maintain ledger of resident accounts.
* Administer random drug tests and breathalyzers (if applicable).
* Enforce house rules and communicate with support staff.
* Maintain a household that is safe, sober, and recovery oriented.
* Train, supervise and monitor recovery residence staff.
* Schedule staff coverage and provide oversight of daily shift operations.
* Maintains appropriate confidentiality at all times when interacting with residents, families, visitors, referral sources, and all other contacts.
* Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including co-workers, residents, visitors, families, and referral sources.
* Demonstrates a strong understanding of substance use disorders, recovery pathways, and trauma-informed care.
* Promote and uphold positive relationships between the residence and the surrounding community.
* Proactively address and resolve concerns raised by neighbors or community stakeholders.
* Provides oversight and conducts routine audits to ensure compliance with daily temperature monitoring logs for all refrigerators and freezers, in accordance with regulatory and organizational standards.
* Provides oversight and conducts routine audits to ensure accuracy and compliance of overnight bed check logs, verifying resident presence, safety, and adherence to program protocols.
* Provides oversight and conducts routine audits of staff-managed food shelves to ensure removal of expired items and appropriate storage of non-perishables; holds residents accountable for maintaining personal food shelves, including weekly checks to discard expired or spoiled perishable items and ensure cleanliness.
* Perform any other job-related duties as assigned.
* Meet with each incoming resident to review the welcome packet, complete the intake process, and provide new resident orientation.
* Performs all aspects of patient belongings processing for new admissions, including property searches in accordance with house policies while respecting resident dignity and privacy.
* Understands the principles of 12-Step Programs and how they apply to the SUD recovery process.
* Promote a recovery-oriented environment that supports residents' sobriety, wellness and personal growth.
* Facilitate weekly house meetings to reinforce expectations, encourage resident participation, and support a cohesive living environment.
* Monitors resident activities.
* Assists in the activities of residents' daily schedule reinforcing daily routines that encourage healthy living, including self-care, peer support and participation in recovery programming
* Conduct regular house meetings to address resident concerns, reinforce expectations, and support peer accountability.
* Utilize de-escalation and trauma-informed approaches when addressing conflict or crisis situations.
* Monitor and implement the house rules and policies and procedures of the recovery residence.
* Designate and clearly outline the responsibilities of the residents in terms of daily chores.
* Ensures that maintenance forms are reviewed and submitted within 48 hours of receiving one.
* Organize and conduct social and cultural activities to promote sobriety.
* Coordinate transportation for outside functions related to recovery plan.
* Collect rent and maintain ledger of resident accounts.
* Administer random drug tests and breathalyzers (if applicable).
* Enforce house rules and communicate with support staff.
* Maintain a household that is safe, sober, and recovery oriented.
* Train, supervise and monitor recovery residence staff.
* Schedule staff coverage and provide oversight of daily shift operations.
* Maintains appropriate confidentiality at all times when interacting with residents, families, visitors, referral sources, and all other contacts.
* Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including co-workers, residents, visitors, families, and referral sources.
* Demonstrates a strong understanding of substance use disorders, recovery pathways, and trauma-informed care.
* Promote and uphold positive relationships between the residence and the surrounding community.
* Proactively address and resolve concerns raised by neighbors or community stakeholders.
* Provides oversight and conducts routine audits to ensure compliance with daily temperature monitoring logs for all refrigerators and freezers, in accordance with regulatory and organizational standards.
* Provides oversight and conducts routine audits to ensure accuracy and compliance of overnight bed check logs, verifying resident presence, safety, and adherence to program protocols.
* Provides oversight and conducts routine audits of staff-managed food shelves to ensure removal of expired items and appropriate storage of non-perishables; holds residents accountable for maintaining personal food shelves, including weekly checks to discard expired or spoiled perishable items and ensure cleanliness.
* Perform any other job-related duties as assigned.
SKILLS AND EDUCATION:
* High school diploma or equivalent.
* Associates or bachelors degree in behavioral health, social services, psychology, or related field preferred.
* Peer certification required or preferred, as applicable by role and state requirements (e.g., PRC, CPRS, RCC, CAPRC). Additional Recovery Living program requirements will be applied in accordance with applicable state regulations and accrediting standards.
* Minimum 3 years of experience working in recovery support, behavioral health, residential services or peer support preferred.
* Excellent organizational skills with the ability to prioritize workload and meet deadlines.
* Ability to work in a fast-paced environment.
* Proficiency with all technology hardware, systems and tools required to perform duties; training will be provided as needed.
* Familiarity with behavior modification and 12-step modality.
* Valid driver's license and maintain eligibility to drive RCA vehicles under RCA policies.
* Associates or bachelors degree in behavioral health, social services, psychology, or related field preferred.
* Peer certification required or preferred, as applicable by role and state requirements (e.g., PRC, CPRS, RCC, CAPRC). Additional Recovery Living program requirements will be applied in accordance with applicable state regulations and accrediting standards.
* Minimum 3 years of experience working in recovery support, behavioral health, residential services or peer support preferred.
* Excellent organizational skills with the ability to prioritize workload and meet deadlines.
* Ability to work in a fast-paced environment.
* Proficiency with all technology hardware, systems and tools required to perform duties; training will be provided as needed.
* Familiarity with behavior modification and 12-step modality.
* Valid driver's license and maintain eligibility to drive RCA vehicles under RCA policies.
Competencies:
Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available.
Knowledge of recovery principles, substance use disorders, and relapse prevention strategies.
Commitment to trauma-informed and person-centered care.
Ability to support individuals in various stages of recovery.
Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available.
Knowledge of recovery principles, substance use disorders, and relapse prevention strategies.
Commitment to trauma-informed and person-centered care.
Ability to support individuals in various stages of recovery.
Leadership: Ability to set clear expectations and enforce rules consistently.
Demonstrated leadership in residential, behavioral health, or similar setting. Promotes structure, accountability, and teamwork.
Demonstrated leadership in residential, behavioral health, or similar setting. Promotes structure, accountability, and teamwork.
Problem Solving: Identifies problems, involves others in seeking solutions, and conducts appropriate analyses, searches for best solutions; responds quickly to new challenges.
Communication Proficiency: Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations.
Flexibility: Is open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution. Is willing to assume new responsibilities if the quality of patient care dictates.
Time Management: Uses his or her time effectively and efficiently; concentrates his or her efforts on the most important priorities; adeptly handles several tasks at once.
WORK ENVIRONMENT: This job operates in a professional treatment facility environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS: The requirements listed below are representative of the physical abilities required to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is constantly required to stand and walk; occasionally sit, regularly reach with hands and arms; rarely climb or balance and occasionally stoop, kneel, crouch or crawl. The employee must regularly lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is constantly required to stand and walk; occasionally sit, regularly reach with hands and arms; rarely climb or balance and occasionally stoop, kneel, crouch or crawl. The employee must regularly lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.
TRAVEL: Travel is primarily local, although some out-of-the-area and overnight travel may be expected.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Non-Discrimination Statement:
It is the policy of Recovery Centers of America (RCA) to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, genetic information, or any other characteristic protected by law.
It is the policy of Recovery Centers of America (RCA) to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, genetic information, or any other characteristic protected by law.
State Specific Responsibilities:
Follows organizational cybersecurity policies, including acceptable use, password management, and multi-factor authentication requirements. Immediately reports suspected security incidents, unauthorized access, or data breaches in accordance with company policy and regulatory requirements. Maintains strict confidentiality of PHI and adheres to the principle of least privilege, accessing only the minimum necessary data required to perform job functions.
Follows organizational cybersecurity policies, including acceptable use, password management, and multi-factor authentication requirements. Immediately reports suspected security incidents, unauthorized access, or data breaches in accordance with company policy and regulatory requirements. Maintains strict confidentiality of PHI and adheres to the principle of least privilege, accessing only the minimum necessary data required to perform job functions.