Back to jobsProvide technical Level 1–2 support for HR systems, integrations, and HR service management tools.
Investigate and resolve low to moderate complexity issues related to HR workflows, roles and permissions, interfaces, and employee data.
Monitor SLAs and KPIs for HR Technology and Projects, analyze case drivers, root causes and system defects, facilitate operational prioritization.
Monitor and analyse HR solutions roadmap incl new releases and maintain enhancement and change request backlog.
Support users with system navigation, transactions, approvals, and troubleshooting.
Monitor integration errors and coordinate issue resolution with solution architects, other technical teams and vendors.
Perform routine technical system administration and data maintenance activities.
Support testing activities for releases, patches, and enhancements.
Maintain support documentation, knowledge articles, and operational procedures.
Escalate complex issues to solution architects, product owners, or other technical teams when required.
