Loan Servicing Supervisor

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities. Overview: The Loan Servicing Supervisor is responsible for overseeing the daily operations of the loan servicing team while providing supervision and support to staff, coordinating workflow, and promoting a culture of high performance and continuous improvement while ensuring operational and member service goals are met. This role will perform quality checks, resolve issues, and participate in audit requests to ensure loan documentation is accurate, complete, and in compliance with regulatory standards. Essential Responsibilities: Oversee daily operations of the loan servicing team to ensure that operational and service goals are met Train, coach and develop team members to ensure production, quality, and member experience metrics are consistently achieved Assist manager with hiring, performance reviews, and performance management Monitor workflow and create schedules for the team accordingly Assist manager in planning and implementing projects to increase efficiency and streamline processes Conduct quantitative and qualitative analysis to develop and implement strategies for process, procedure, and service improvements Ensure that file maintenance reports are reviewed and processed by team members accurately and efficiently Create and update procedural documents related to lending Identify the need for equipment and software upgrades, and request procurement Assist with planning and implementing departmental budget Perform other duties to support the department as needed Education and Experience: High school diploma or GED required; bachelor’s in business, accounting, or finance preferred Minimum of two years of prior supervisory experience leading a team of 5 or more required Minimum of two years of lending or loan servicing experience preferred Prior experience writing lending procedures and training preferred Knowledge, Skills, and Abilities: Interpersonal skills needed to coach and develop a team Ability to foster a collaborative and positive work environment Strong problem-solving skills with the ability to work effectively in a fast-paced environment Good organizational skills Proficiency in Microsoft Office Suite At GECU, we want to support your wellbeing by offering a wide range of benefits: Health, Dental and Vision insurance Life and Disability insurance options Paid Time Off starts accruing once hired and take your birthday off -paid 401k Retirement plan with up to a 10% match of your base gross compensation Tuition reimbursement opportunities professional development Volunteer opportunities -and earn additional PTO hours! On-site clinics for Vaccines and Mammograms And many more! Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives! General Electric Credit Union is an Equal Opportunity Employer