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Job Description
Key Account Agent (contract position)
Department: Delivery Hub
Employment Type: Full Time
Location: Pakistan (Karachi)
Description
We are looking for a proactive and detail-oriented Account Agent to join the inDrive Couriers team. You will work closely with our business clients, handling day-to-day account operations, addressing inquiries, and ensuring high service quality and client satisfaction. Contract-based position.
Key Responsibilities
- Conduct daily outbound calls to business clients to provide ongoing support and operational assistance related to inDrive Couriers' services
- Build, manage, and maintain long-term relationships with key accounts to ensure high customer satisfaction and retention
- Hold regular meetings with clients to understand their needs, gather feedback, share product updates, and explore new collaboration opportunities
- Collect, document, and analyze client feedback to help improve service quality
- Assist clients with inquiries, issues, and service-related incidents, ensuring timely resolution
- Handle incoming calls and requests from business clients in a professional and solution-oriented manner
Skills, Knowledge and Expertise
- 1–3 years of experience in account management or a related field
- Strong negotiation and communication skills
- Proficiency in Google Sheets
- Excellent knowledge of the local market
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Based in Lahore, Karachi, or Islamabad
- Fluency in Urdu and English