Job Description
Established in 2013, GOGOVAN is the first app-based platform for delivering goods in Asia, which is dedicated in offering excellent delivery service through innovative technology. Since then, GOGOVAN has extended its service to various platforms. The company connects individuals and businesses directly to thousands of drivers for their real-time delivery needs, and redefines the everyday delivery experience by providing a convenient and efficient service.
Over the years, GOGOVAN has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, India and Taiwan and will continue to expand globally. In August 2017, GOGOVAN merged with 58 Suyun, the leader in Mainland China’s intra-city logistics market, and increased GOGOVAN’s presence to over 300 cities, with more than 8 million registered drivers under its network.
The ideal candidate will be responsible for managing and actively monitoring leads from partner communication channels, with a focus on increasing company revenue by hunting for and identifying potential clients. You will address customer inquiries and requests, ensuring a clear understanding of business requirements. In this role, you will assist the Head of Department with the preparation of quotations and service agreements.
Additionally, you will build and maintain strong relationships with both business customers and driver partners, ensuring a high level of satisfaction. A proactive approach to identifying issues, seeking improvement ideas from customers, and accurately relaying information to the Operations Team is key. You will also complete operational tasks in a timely manner, adhering to deadlines, and foster strong collaboration with the Operations Team. Other duties may be assigned as required by your supervisor.
What You Will Deliver
- Manage and actively monitor and attending to leads from partner communication channels
- Increase company revenue via hunting & searching for potential clients
- Address inquiries & requests from customers & obtain clear understanding of business’ requirements
- Assist Head of Department in preparing Quotation & Service Agreements
- Build rapport & maintain strong relationships with our business customers as well as driver partners
- Proactively identify issues & seek ideas for improvement from customers & relay accurate messages back to the Operations Team
- Complete operational tasks in a timely manner & adhere to tight deadlines
- Foster strong collaboration with Operations Team
- Perform any other duties assigned to you by your supervisor
Who you are
- Minimum Diploma in Supply Chain, Logistics or Business related disciplines
- Preferably equipped with 1-2 years relevant experience in sales and related industries
- Have a good understanding of the supply chain landscape, ecommerce logistics, warehousing and freight forwarding
- Energetic and well-organized, hard-working with strong team work
- Excellent communication and interpersonal skills
- Proficient in Google Suite and MS office applications
What We Offer
- A multi-cultural team
- A company that provides casual and flexible working environment
- A company that promotes learning, continuous improvement, and personal growth