Application Specialist I- Deposits #531

What we need… The Application Specialist I provides exceptional front-line support to financial institution clients using COCC’s banking technology solutions. In this role, you’ll work hands-on with core banking systems and reporting tools while supporting mission-critical banking operations. You’ll join a collaborative, knowledgeable support team that values learning, problem-solving, and client success—offering a strong foundation for long-term career growth in financial technology. What’s in it for you… COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including: Hybrid schedules and ample paid time off allowing you work/life balance and flexibility Customized training and onboarding to support you in your first year at COCC Robust employee development programs aligned with career pathing objectives Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets  Generous PTO offerings, benefits and competitive compensation On-site fitness centers, wellness incentives, and lifestyle spending accounts Tuition Reimbursement One-on-one career coaching DEIB initiatives championing inclusion and encouraging you to bring your whole self to work Financial planning assistance with certified professionals Peer recognition programs What you’ll do… Deliver high-quality client support across multiple communication channels Answers customer inquiries regarding system use and procedures Troubleshoot and resolve technical and application-related issues Research and document solutions while maintaining accurate case records Maintain service standards and ensure timely, effective resolutions Collaborate with team members and internal partners to enhance the client experience Continuously build product knowledge through training and hands-on learning   What you’ll bring… Bachelor's degree preferred but will consider appropriate work and/or certifications Minimum two years’ banking experience, operations (back office) and/or branch preferred Strong customer service and problem-solving skills Ability to research, analyze, and clearly communicate technical information Experience supporting users in a technical or system-driven environment Attention to detail with excellent documentation and follow-up skills Comfort working in a fast-paced, client-facing support role Commitment to service excellence, collaboration, and continuous learning Salary Range for this role is $48,110-$66,104 per year