DWM Business Process Analyst I (DWM Information Systems)

Posting expires: May 26, 2026

Salary range: $58,977 - $78,735 

General Description and Classification Standards:

The Business Process Analyst serves within the Office of Atlanta Information Management at the City of Atlanta's Department of Watershed Management (DWM). This position bridges the gap between business operations and technology-driven project delivery by providing analytical, documentation, and coordination support across a portfolio of IT and infrastructure projects.

The Business Process Analyst is responsible for eliciting and documenting business requirements, supporting project planning activities, tracking deliverables, and facilitating stakeholder engagement throughout the project lifecycle. This role operates within an ITIL and PMI-aligned governance framework and collaborates closely with Project Managers, IT leadership, and operational staff across DWM divisions.

Supervision Received:

Performs work under general supervision with review and advice from manager or a senior level. 

Essential Duties and Responsibilities:

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Elicit, analyze, and document detailed business and functional requirements for IT and infrastructure projects
• Develop use cases, process flows, user stories, and business requirements documents (BRDs)
• Conduct gap analysis between current and desired business processes
• Maintain requirement traceability matrices to ensure alignment with project scope and deliverables
• Facilitate JAD (Joint Application Development) sessions and stakeholder workshops
• Assist Project Managers with the development and maintenance of project charters, work breakdown structures (WBS), and project schedules
• Support monitoring and reporting of project milestones, risks, issues, and action items
• Maintain and update project documentation in SharePoint, Monday.com, and other PMO-designated platforms
• Coordinate with vendors, contractors, and internal teams to ensure project activities are on track
• Prepare status reports and executive-level project dashboards for PMO leadership and stakeholders
• Serve as a liaison between technical teams and business units to facilitate clear and timely communication
• Identify and document stakeholder information using tools such as the Stakeholder Register and Salience Model
• Facilitate meetings, capture meeting minutes, and distribute action items
• Support change management activities, including communication planning and training coordination
• Analyze existing workflows and recommend process improvements aligned with DWM operational goals
• Support the development of KPIs, performance metrics, and reporting frameworks
• Assist in the development of value stream maps, RACI charts, and standard operating procedures (SOPs)
• Leverage data to support decision-making and continuous improvement initiatives
• Adhere to PMO intake processes, project governance standards, and City of Atlanta IT policies
• Support audit readiness by maintaining accurate and complete project records and documentation
• Participate in portfolio reviews and contribute to lessons-learned documentation.
• May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities:

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

• Knowledge of the project management lifecycle (initiation, planning, execution, monitoring, closing)
• Familiarity with Agile, Waterfall, and Hybrid project delivery methodologies
• Working knowledge of ITIL service management principles
• Understanding of government IT governance frameworks and compliance requirements
• Knowledge of utility operations and public sector business processes is a plus
• Skills - Advanced proficiency in Microsoft 365 suite (Teams, SharePoint, Excel, Word, Visio, PowerPoint)
• Skills - Proficiency in Monday.com or similar project management platforms
• Skills - Strong written and verbal communication skills with the ability to tailor messaging to diverse audiences
• Skills - Ability to produce clear, concise, and professional documentation
• Skills - Strong facilitation and meeting management skills
• Skills - Data analysis and reporting skills; familiarity with dashboards and performance metrics
• Skills - Strong organizational skills and attention to detail
• Ability to manage multiple projects and priorities simultaneously in a fast-paced environment
• Ability to work independently and collaboratively across cross-functional teams
• Ability to exercise sound judgment and discretion in handling sensitive or confidential information
• Ability to adapt to changing priorities, technologies, and organizational needs

Minimum Qualifications:

Education and Experience - 

1. Associate’s Degree in Business, Computer Science, or related field (Additional years of experience may be considered as a substitute for the required degree on an exceptional basis, with a minimum of three (3) years of professional related experience). 
2. One (1) year of related experience

Licensures and Certifications - None

Preferred Requirements - Bachelor’s Degree in Business, Computer Science, or related field; and two (2) years of directly related professional work. Project Management Professional (PMP) — PMI, PMI Professional in Business Analysis (PMI-PBA), Certified Business Analysis Professional (CBAP) — IIBA, Agile certifications (CSM, PMI-ACP) a plus

Work Environment:

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. 

Lifting Requirements: 

Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.