Job Description
At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
As a Liability Claims Consultant, you’ll play a key role in delivering exceptional claims experiences by managing a portfolio of liability claims from notification through to finalisation. You’ll work closely with customers, intermediaries and internal stakeholders, applying your technical expertise and judgement to achieve fair and efficient outcomes.
This is a dynamic role where you’ll manage complex liability cases, make informed decisions within delegated authority, and contribute to a high-performing, customer-centric team. This is a permanent full-time role based in Sydney, Melbourne, Brisbane, Adelaide or Perth.
What You'll Do
• Manage a portfolio of liability claims from end to end, ensuring timely and effective outcomes
• Assess and apply relevant legislation, policies and internal guidelines to support decision-making
• Communicate with customers, brokers and stakeholders, providing clear updates and guidance throughout the claims journey
• Investigate, interpret and analyse claim information to support effective case management
• Develop and implement action plans to minimise claim duration and costs
• Identify and escalate claims that exceed delegation levels in line with internal processes
• Maintain accurate and compliant records, ensuring all regulatory and internal requirements are met
What You'll Bring
• Experience managing liability claims within the insurance industry preferred
• Strong understanding of relevant legislation, compliance obligations and claims processes
• Excellent communication and interpersonal skills, with the ability to manage stakeholder relationships
• Proven ability to handle complex cases and make sound decisions under pressure
• A customer-focused mindset, with the ability to handle sensitive situations with empathy and professionalism
• Strong organisational and problem-solving skills, with the ability to work both independently and collaboratively
What We Offer
• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.