Job Description
At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
In this role, you will be responsible for managing a portfolio of complex and sensitive latent claims, including litigated matters. You will apply strong analytical skills, legal and technical capability, and a high level of emotional intelligence when working with sensitive claims. You’ll also contribute to continuous improvement, technical excellence and stakeholder engagement.
This is a permanent, full-time position open to candidates based in Gadigal Country (Sydney)
What You'll Do
- Manage an end‑to‑end portfolio of complex, litigated and sensitive claims
- Assess liability, indemnity, causation and quantum with accuracy and independence
- Provide clear recommendations and exercise sound judgement
- Work closely with panel firms, experts and key internal stakeholders
- Maintain excellent file management
- Identify and implement opportunities for improvement initiatives
- Live by a strict discipline of discretion and confidentiality
What You'll Bring
- Liability and/or Workers Compensation claims experience (essential)
- Demonstrated experience handling litigated or high‑complexity claims
- Strong communication skills and the ability to influence across diverse stakeholders
- High analytical capability, resilience, and professional integrity
- Ability to work independently in sensitive or challenging environments
- Latent Claims experience highly regarded
What We Offer
- Boosted superannuation with 13% as standard.
- 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
- Work from home and many more flexibility options with myFlex.
- Up to 50% off personal insurance, including home and motor insurance.
- Partner discounts on private health insurance, tech & appliances, and many more.
- Industry-leading 20 weeks paid parental leave.
- Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply
Applications close: Sunday 14 June 2026 11:59PM AEDT
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.