Resort Manager

  Overview The Resort Manager serves as a key leader of the executive team for the Omni Mount Washington Resort & Spa, one of the most iconic properties in New England.  Reporting directly to the Managing Director, the Resort Manager will help lead the operation responsible for creating memorable experiences for guests in keeping with Omni’s high standards and award-winning service.   Responsibilities Actively engage and help develop the annual strategic business plan and budget, monitor progress and drive delivery of company standards as well as approved initiatives and tactics throughout the year Work closely with Executive Committee members to ensure all financial, guest services and employee relations standards are met Review daily operating results and weekly forecasting and scheduling, taking immediate corrective action as needed Conduct daily reviews of Rooms, Food & Beverage, Events and Activities, Spa and Retail operations with department leaders Participate in the hiring, training and development, scheduling, reviewing and disciplining of all staff with the support of division leaders and department managers Coordinate, supervise and direct all aspects of the operation with support of division leaders, department and assistant managers Ensure high guest service standards in keeping with a luxury resort operation Drive a strong culture of associate engagement Recommend programs for the motivation and development of staff Direct property operations in Managing Director’s absence   Qualifications Minimum of seven years of hotel management experience in a luxury hotel/resort environment College degree in business, hotel & restaurant management or equivalent preferred Demonstrated results-oriented management skills with a proven track record in mentoring and leading a successful team Understand the uniqueness of operating a resort in a four full season environment Ability to budget and forecast productivities and direct expenses with strong financial acumen Ability to establish and maintain relationships with vendors, community and organizations Excellent technical skills; must be detail oriented, extremely organized and punctual Ability to communicate effectively and professionally Ability to work under pressure Ability to work independently and within a team environment Flexible schedule to include weekends and holidays