Job Description
At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
In this role, you will lead, guide and support a team of ER Specialists and ER Advisors and foster a collaborative and high-performing work environment.
This is a permanent full-time role based in based in Tāmaki Makaurau (Auckland)
Ngā Mahi Hei Whakatutuki Māu | What You'll Do
- Lead a team of Employee Relations Advisors and Specialists, championing IAG’s purpose and fostering a high performance, agile culture
- Allocate and review cases and monitor case progress to ensure timely and effective resolution.
- Provide expert employee relations advice to people leaders, high level stakeholders and employees.
- Manage the delivery and escalation of employee relations matters to agreed service levels
- Investigate complex ER matters and respond to claims.
- Enable and drive comprehensive reporting, analysis and insights on employee relations
- Conduct P&C due diligence and integration activities
- Collective agreement negotiations and drafting
- Design and ensure appropriate implementation of change initiatives resulting from changes in collective agreements, employment agreements and policies
- Lead and implement training for people leaders and P&C on employee relations
Ōu Pūkenga me ōu Wheako | What You'll Bring
- Strong experience as a senior employee relations practitioner, ideally in a commercial organisation of significant complexity Strong technical expertise in employee relations including case management, workplace investigations, mediations and representation at the Employment Relations Authority.
- People leadership skills (or capability) including experience guiding and supporting team members.
- Strong stakeholder management and relationship skills
- Relevant tertiary qualifications such as Human Resources, Employee Relations or Employment Law.
Tā Mātau ki a Koutou| What We Offer
- Boosted KiwiSaver with 4.5% employer contribution and life insurance as standard.
- 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
- Work from home and many more flexibility options with myFlex.
- Up to 50% off personal insurance, including home and motor insurance.
- Annual $500 health & wellbeing payment.
- 14 Weeks paid parental leave.
- Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities
*employment type eligibility criteria apply
Applications close: Friday 5 June 2026 11:59PM AEDT
Tā Mātau Ratonga Tautoko | Adjustments & Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
He pitopito kōrero anō mō mātau | More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and wellbeing in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures and passions. And expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.