Spa Attendant/Supervisor
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.
- Act as the primary point of contact for all spa enquiries, delivering exceptional, anticipatory guest service
- Coordinate spa treatment bookings with external provider LuxIt, ensuring accuracy and a seamless guest journey
- Liaise professionally with LuxIt therapists to facilitate efficient scheduling and on-site service delivery
- Maintain the spa environment to the highest standards of cleanliness, presentation, and tranquillity
- Drive retail performance through personalised recommendations of CODAGE Paris products
- Manage reservations, daily operations, and spa administration tasks with precision
- Monitor guest feedback and identify opportunities to enhance the overall spa experience
- Uphold Four Seasons brand standards across all touchpoints of the spa offering
- Previous experience in a spa, wellness, or luxury hospitality environment
- Strong organisational and coordination skills with high attention to detail
- Passion for guest service excellence and wellbeing experiences
- Interest or experience in skincare and retail sales (luxury products preferred)
- Excellent interpersonal and communication skills
- Competitive salary, wages, and a comprehensive benefits package
- Excellent training and development opportunities
- Employee discount for stays at any Four Seasons worldwide
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
- Access to employee wellbeing initiatives and recognition programs