Assistant Director of Rooms
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Sensei Lāna’i, A Four Seasons Resort offers a luxurious adults-only wellness enclave on the secluded Hawaiian island of Lāna‘i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one’s greatest well-being. At the heart of it all is the Sensei Way, an evidence-led approach integrating healthy living practices into three simple paths – Move, Nourish and Rest. Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique – itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world-class golf and tennis facilities complemented by nourishing and delicious dining by Nobu. The resort’s 10 spa hales are luxurious, Japanese-inspired oases of calm, each one featuring an ofuro bathtub, infrared sauna, steam, indoor and outdoor showers, oversized massage tables, private plunge pools and cozy lounging areas.ASSISTANT DIRECTOR OF ROOMS
Sensei Lāna’i, A Four Seasons Resort, is looking for an Assistant Director of Rooms who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
WHAT YOU’LL DO
The Assistant Director of Rooms leads the overall Rooms division, including Front Office, Guest Experience, and Housekeeping, ensuring, ensuring a seamless, personalized guest experience before, during, and after each stay. This role upholds luxury service standards, drives operational excellence, and fosters a culture of engagement and exceptional hospitality to support the resort’s success and reputation all while working closely in partnership with Sensei. Responsibilities include, but are not limited to:
Provide strategic leadership across the Rooms Division, including hiring, training, performance management, and long-term planning to drive operational excellence and profitability
Oversee financial performance through budgeting, labor management, cost control, inventory, and forecasting to maximize efficiency and profitability
Ensure consistent adherence to service standards, conducting inspections and implementing action plans based on quality audits and guest feedback (e.g., Forbes, LQA, employee surveys)
Foster employee engagement through hands-on leadership, promoting a positive, inclusive culture and strong relationships with team members and the community
Collaborate cross-functionally to oversee arrivals, departures, VIP guests, and group operations
Maintain a visible presence with guests, handling escalated concerns, driving service recovery, and fostering loyalty through proactive engagement
And More!
WHAT TO BRING
Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
Extensive knowledge of Rooms Division operations with expertise in Housekeeping, Front Desk, and Guest Services. Wellness experience is preferred, but not required.
JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:
Salary Range: $110k - 125k
100% Employer contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self!
And so much more!
We look forward to receiving your application!
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:
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