Front Desk Associate

Coastal Health is seeking a friendly, organized, and professional Front Desk Associate to join our busy office. This is an excellent opportunity for someone who enjoys working with patients in a fast-paced healthcare environment and takes pride in delivering exceptional customer service.

Position Summary

The Front Desk Associate serves as the first point of contact for patients and visitors, ensuring a positive experience from check-in through check-out. The ideal candidate is detail-oriented, dependable, and able to multitask while maintaining a welcoming and professional demeanor.

Responsibilities

• Greet patients and visitors with professionalism and compassion
• Check patients in and out efficiently and accurately
• Verify patient demographics, insurance information, and required documentation
• Schedule and confirm appointments
• Collect copays, balances, and process payments
• Answer incoming phone calls and respond to patient inquiries
• Maintain accurate patient records within the electronic medical record (EMR) system
• Coordinate with clinical staff to ensure smooth patient flow
• Assist with administrative and clerical duties as needed
• Ensure compliance with HIPAA and patient confidentiality standards

Qualifications

• High school diploma or equivalent required
• Previous medical office or healthcare front desk experience preferred
• Knowledge of insurance verification and medical terminology is a plus
• Strong communication and customer service skills
• Proficiency with computers and EMR systems
• Ability to multitask and work efficiently in a busy environment
• Reliable, professional, and team-oriented attitude

Benefits

We offer a competitive compensation package, including:

• Medical, dental, and vision insurance
• Paid time off (PTO)
• Paid holidays
• 401(k) with company match (if applicable)
• Life insurance
• Short-term and long-term disability coverage
• Opportunities for professional growth and advancement

Why Join Coastal Health?

At Coastal Health, we are committed to providing exceptional patient care while fostering a supportive and collaborative work environment. If you are passionate about helping patients and thrive in a fast-paced office setting, we would love to hear from you.

Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.