Front Desk Receptionist

Coastal Health Primary Care – Fleming Island, FL

Coastal Health is seeking a friendly, professional, and patient-focused Front Desk Receptionist to join our growing primary care team in Fleming Island. As the first point of contact for our patients, this role is essential in creating a welcoming and positive experience while ensuring efficient office operations.

Position Summary

The Front Desk Receptionist is responsible for greeting patients, scheduling appointments, managing incoming calls, verifying insurance information, and providing exceptional customer service. The ideal candidate is organized, compassionate, dependable, and thrives in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in a professional and welcoming manner
• Answer and direct incoming phone calls
• Schedule, reschedule, and confirm patient appointments
• Check patients in and out for appointments
• Verify insurance eligibility and obtain necessary authorizations
• Collect copays and process patient payments
• Maintain accurate patient records within the electronic medical record system
• Coordinate communication between patients, providers, and clinical staff
• Assist with administrative duties and office operations as needed
• Ensure patient confidentiality and compliance with HIPAA regulations

Qualifications

• High school diploma or equivalent required
• Previous medical office or front desk experience preferred
• Knowledge of insurance verification and medical scheduling preferred
• Experience with electronic medical records (EMR) systems is a plus
• Strong communication and customer service skills
• Excellent organizational and multitasking abilities
• Ability to work effectively in a team environment
• Professional appearance and demeanor

What We Offer

• Competitive compensation based on experience
• Paid time off
• Health, dental, and vision benefits (if applicable)
• Supportive and collaborative work environment
• Opportunities for professional growth and development

At Coastal Health, we are committed to providing exceptional patient care and building lasting relationships within our community. If you are passionate about helping others and delivering outstanding service, we encourage you to apply.

To Apply: Please submit your resume and relevant experience for consideration.

Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.