Back to jobsAssist with creating inquiries after deduction has been posted to customer account and work with internal departments and customers to clear open deductions and improve working capital.
Review, analyze and respond accordingly to the weekly deduction file sent by team.
Follow-up with all aged items needing collection efforts, take ownership of accounts in assigned portfolio.
Analyze order hold screen to review payment history and release orders multiple times each day.
Engage customers through email correspondence to collect on debts and determine reason for any payment delinquency.
Provide monthly statements to customers.
Convert customers receiving invoices through the mail to electronic invoices.
Identify any collections issues and review with Supervisor.
Assist in monitoring Credit email inbox.
Respond to email inquiries from internal and external customers.
Complete month-end process and duties as assigned and on time.
Address assigned interim and year-end audit requests timely.
Coordinate with internal teams on timely completion of audit requests.
Conduct daily reconciliation of company's credit card transactions.
Identify opportunities for process improvements and implement ways to automate manual accounting processes.
Backup for posting all cash receipts through lockbox to customer accounts.
Backup for posting of all late ACH that do not get posted during lockbox process.
Be key support for off-shore team in all cash application questions and issues.
Support other team members on day-to-day responsibilities as needed.
